Rm40 Privacy Policy — How We Protect Your Data
Your privacy is rm40's priority. This policy explains what information we collect, how it is used, and your rights as a user of our platform in Malaysia.
1. Information We Collect
Rm40 collects several categories of information when you register and use our platform. This collection is necessary for us to provide a secure, efficient, and relevant service to users in Malaysia.
Account Information
During registration, we collect your full name, Malaysian phone number, email address, date of birth (for age verification), and encrypted password. This information is required to verify your identity and grant access to all rm40 platform features.
Device & Browser Information
We automatically collect technical information including device type, operating system, phone model, browser version, IP address and login session data. This information is used to detect unauthorised activity and optimise the platform experience across different devices.
Payment Information
To process financial transactions in Malaysian Ringgit (RM / MYR), we collect payment-related information such as your TNG eWallet phone number and bank account holder name. rm40 does not directly store credit card details or full bank account numbers — all processing is handled through designated secure payment channels.
Usage Data
We record in-platform activity including games played, session duration, betting history, deposit and withdrawal amounts, and interactions with customer support. This data is used to improve our services and meet compliance requirements.
2. How We Use Your Information
All information collected by rm40 is used exclusively for the following purposes and will not be used for any other purpose without your consent:
- Identity verification and account security — ensuring only the rightful account owner can gain access.
- Financial Transaction Processing — verifies and records all deposits and withdrawals in MYR.
- Platform experience personalisation — displaying relevant content, promotions and recommendations based on your playing habits.
- Service Communications — sends important notifications about your account, changes to terms, security updates, and promotions you have agreed to receive.
- Fraud detection and security — identifies suspicious access patterns and protects platform integrity.
- Platform improvements — analyses aggregated usage data to improve rm40's features and performance.
- Legal Compliance — fulfilling the reporting and compliance obligations set out under applicable Malaysian law.
3. Cookies & Tracking Technologies
Rm40 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you browse our platform.
Types of Cookies Used
- Session Cookie: Used to maintain your login state during an active session. This cookie is automatically deleted when you close your browser.
- Preference Cookies: Saves your preferred language and layout settings for a smoother experience on your next visit.
- Analytics Cookies: Collects aggregated, non-personal usage data to help us understand how users interact with the platform.
- Security Cookies: Helps detect and prevent fraudulent activity and unauthorised access.
You can control or block cookies through your browser settings, though this may affect the functionality of certain parts of the rm40 platform.
4. Data Storage, Security & Sharing
Storage & Security
Rm40 users' personal data is stored on servers protected with industry-standard encryption protocols. Access to this data is strictly limited to rm40 staff who require it for legitimate operational purposes. We conduct regular security reviews to ensure our protection systems remain up to date.
User passwords are stored in a hashed format that cannot be reversed, meaning no one — including rm40 staff — can view your original password. Financial transaction data is retained for the period required under Malaysian legal obligations.
Third-Party Sharing
Rm40 does not sell, rent, or share users' personal information with third parties for marketing purposes. Data sharing only occurs in the following limited circumstances:
- Payment processors: The necessary information is shared with authorised payment service providers to securely process your MYR transactions.
- Legal requirements: rm40 will disclose information when required to do so by Malaysian law, court order, or a competent authority.
- Platform protection: In cases of fraud or serious security threats, necessary information may be shared with law enforcement authorities.
All third parties working with rm40 are required to uphold data protection standards consistent with this privacy policy.
5. User Rights & How to Contact Us
As an rm40 platform user, you have the following rights regarding your personal data. To exercise any of these rights, you may contact the rm40 support team through the available channels within the platform.
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 business days.
If any of your information is inaccurate or incomplete, you can request a correction through your account settings or by contacting our support team.
You may request the deletion of your account and associated data. Such requests are subject to any ongoing legal data retention obligations.
Privacy Policy Updates
Rm40 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be published on this page with a new effective date. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
Contact the rm40 Team
For any enquiries regarding this Privacy Policy or to exercise your data rights, please contact the rm40 support team via the in-platform support channel after logging in, or by email at support at rm40.net. Our team operates 24 hours a day, 7 days a week in Bahasa Melayu.
Effective date: 1 January 2026. This policy is governed by the laws of Malaysia and the Personal Data Protection Act 2010 (PDPA).
Your Data, Your Control
Rm40 is committed to being transparent about how we manage your information. Have more questions? Check our FAQ us or create an account to start experiencing a platform that puts user privacy first.